At LOVEDANEW , we take great care in designing and crafting our custom jewelry. Because of the personalized and delicate nature of our products, please allow a little extra time for us to create and prepare your unique order from the moment you place it.
Shipping Times
Within the US: Orders within the U.S. typically arrive within 2-3 weeks. However, orders placed during busy holiday periods may experience slightly longer shipping times, up to 4 weeks.
UK, Australia, Canada & Europe: We estimate that orders to these regions will arrive within 3-4 weeks from the date of purchase. During peak holiday seasons, shipping may take up to 5 weeks.
Shipping Costs
Free Shipping: We offer FREE global shipping on all orders over $129.
Standard Shipping: For orders under $129 in the USA, we charge a flat rate of $15 for shipping.
For orders under $129 in Canada, UK, Australia, and select European countries, we charge a flat rate of $20 for shipping.
Important to Note:
Address Changes: Updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and contact us immediately if you need to make any changes.
Photo Edits or Swaps: Once your order has been submitted, we cannot accept requests to swap or edit photos.
Military Addresses: We are unable to ship to military addresses. If a military address is provided at checkout, we will email you requesting a new address. If the shipping cost to the new address differs from the original shipping fee, we will invoice you for the difference, and your order will be processed once the invoice is paid.
Questions?
If you have any questions, feel free to visit our FAQ page or reach out to our friendly customer service team at [email protected] We’re always here to assist you!
