Modern Backyard Outdoor Kitchen Set

1. What materials are used in your outdoor cabinets, and how do they perform in extreme weather conditions?

We use high-performance materials specifically selected for long-term outdoor use, including powder-coated aluminum, 304 stainless steel, and eco-friendly WPC (Wood Plastic Composite).

All materials undergo specialized surface treatments for corrosion resistance, UV protection, and weatherproofing, ensuring stable performance in environments ranging from -30°C to 70°C without warping, fading, or rusting.

2. Do you offer customization for size, color, and functionality? What is your MOQ?

Yes. We offer full customization in terms of dimensions, colors, and functional configurations.

• Sizes and layouts can be tailored to your project or market requirements

• Colors are available based on RAL charts or Pantone codes

• Functional options include integrated lighting, drainage systems, shelving, and storage solutions

Our standard MOQ is 10 units, with flexibility for large-scale projects or long-term cooperation.

3. What is your production lead time for standard and customized orders?

• Standard catalog products: typically 15–20 business days

• Customized orders: approximately 25–35 business days after final design confirmation

A detailed production schedule will be provided with each official quotation.

4. How do you ensure product quality and consistency?

We operate a strict multi-stage quality control system, covering:

• Incoming raw material inspection

• In-process quality checks during production

• Final pre-shipment inspection

Our quality management system complies with ISO 9001 standards, and QC reports can be provided upon request.

5. What packaging and shipping solutions do you offer? Do you handle export logistics?

We use export-grade packaging, including reinforced cartons or plywood crates with internal foam protection, to ensure product safety during long-distance transportation.

We have extensive experience with FOB, CIF, and EXW Incoterms, and can fully manage international shipping, documentation, and customs requirements to major global ports.

6. Do you provide OEM / ODM services?

Yes. We are an experienced OEM / ODM manufacturer.

We support private labeling, custom designs, logo placement, and branded packaging, helping our partners build and scale their own outdoor kitchen brands.

7. Are samples available? What are the terms?

Yes, sample units are available for evaluation.

Sample and shipping costs are typically covered by the client, but sample costs can be deducted from future bulk orders upon confirmation.

8. What are your payment terms?

For new clients, our standard payment terms are:

• 50% deposit upon order confirmation

• 50% balance before shipment

For long-term partners, more flexible terms may be available, such as T/T against B/L copy or L/C at sight, subject to approval.

9. What warranty do you provide?

We offer a limited warranty against manufacturing defects and structural issues, ranging from 5 to 10 years, depending on the material and product series.

Detailed warranty terms are provided for each product line.

10. How do you handle after-sales support and replacement parts?

We provide comprehensive after-sales support, including installation guides, technical documentation, and troubleshooting assistance.

Replacement parts such as hinges, locks, and hardware components are readily available and can be shipped separately when needed.